How can we help?

A few common reasons:

• Venue not registered: Only venues registered in First Round can award points. Look for the First Round badge or ask your bartender/server.
• Duplicate receipt: Each receipt can only be scanned once. The app detects duplicates by date, merchant, and total.
• Receipt too blurry or incomplete: Try rescanning in better light with the full receipt in frame.
• Venue outside service area: First Round is currently focused on Columbus, OH and surrounding suburbs.

If none of these apply, email us at support@firstround.app with a photo of the receipt.

Points are awarded based on your spend at registered venues — roughly 10 points per dollar on your receipt total. The exact rate can vary if a venue is running a bonus points promotion.

Points are associated with the specific venue where you spent. Some offers require a minimum points threshold at a single venue over a rolling time window before they unlock for you.

Check a few things:

• Location permission: First Round needs location access to show deals nearby. Check Settings → First Round → Location and set it to "While Using".
• Search radius: Try expanding the radius filter on the Home screen (1 → 5 → 10 → 25 miles).
• Time window: Deals are time-limited. A happy hour deal won't show at midnight. Check the time filter and current offer windows.
• No active offers: If no venues near you have active offers, the feed will be empty. Check back later — offers rotate regularly.

1. Find the deal on the Home screen and tap it.
2. Tap Claim Deal. A redemption QR code will appear on your screen.
3. Show the QR code to venue staff. They scan it in the First Round app (owner/staff view) to confirm the redemption.
4. Once scanned, the deal is marked redeemed and your QR code expires.

Some deals require a minimum points balance at that venue before the Claim button appears. Check the offer detail screen for any requirements.

You can share a deal link from the offer detail screen using the share button. Your friend will need to have the First Round app installed and claim their own redemption token — each QR code is tied to an individual account.

Create: Tap the Crews tab → tap the "+" button → give your Crew a name and invite friends via the invite link.

Join: Ask a Crew member to share the invite link with you. Tapping the link (with First Round installed) will add you to the Crew automatically.

Go to your Profile tab → tap Friends → tap Invite to generate a personal invite link. Share it via text, AirDrop, or any messaging app. When your friend taps the link and opens First Round, you're automatically connected.

1. Go to your device Settings → Notifications → First Round and make sure notifications are enabled.
2. In the First Round app, check Profile → Notification Settings and make sure Crew messages are toggled on.
3. If you recently reinstalled the app, open it once while connected to the internet to refresh your push token.

If you're still not getting notifications after these steps, contact support@firstround.app.

Go to the Profile tab → tap Edit Profile. You can update your display name, avatar photo, and deal vibe preferences from there.

On the sign-in screen, tap Forgot Password? and enter your email address. You'll receive a reset link. If you signed up with Google or Apple, use that method to sign in — there's no separate password.

Go to Profile → Settings → Delete Account. Confirm when prompted. This will permanently delete your profile, receipt history, points, and social data within 30 days. This action cannot be undone.

If you're having trouble finding this option, email support@firstround.app and request an account deletion.

1. Create a First Round account and sign in.
2. Go to Profile → tap Register a Venue.
3. Enter your venue details (name, address).
4. Complete the voided-receipt verification step — upload a voided receipt or check from your venue to confirm ownership.
5. Once approved, your venue appears in the app and you can switch to Owner mode from your profile.

Approval typically takes 1–2 business days. Questions? Email support@firstround.app.

Venue credits are used to post and promote offers on First Round. You receive a welcome credit bundle when you register your first venue. Additional credits can be purchased in the Owner dashboard via in-app purchase (processed by Apple App Store or Google Play).

Creating a basic offer costs credits. Sponsored placement (higher visibility in the Home feed) costs additional credits. Your credit balance and transaction history are visible in the Owner dashboard.

In Owner mode, go to your venue's dashboard → Team → Generate Invite Code. Share the code with your staff. They log in to First Round, enter the code, and can then access the venue's redemption scanner without being the owner.